What payment methods are available?

We accept all major credit cards, PayPal, and other secure payment gateways to ensure a smooth and safe transaction.

Can I cancel a payment after it’s processed?

Payments cannot be canceled once processed, but you can request a refund by contacting customer service immediately.

Can I return items that I am unsatisfied with?

Yes, we offer returns within 30 days of receiving your product, provided it's in original condition and packaging.

How do exchanges work for items?

If an item is defective or not as described, we offer an exchange. However, exchanges are subject to stock availability.

How can I qualify for free shipping?

Free shipping is available for orders over $100. Check out our promotional offers for additional discounts.

Are there bulk discounts available?

Yes, we offer special pricing for bulk orders. Contact our sales team for more information on volume-based discounts.

How long will shipping take?

Standard shipping usually takes 7-15 business days, depending on the destination and the availability of stock.

What if my package is delayed?

You can track your package online. If delayed beyond the estimated timeframe, contact us for support or a shipping update.

How can I reach customer service?

Our customer care team is available 24/7 through live chat, email, and phone to assist with any issues or inquiries.

What happens if I need help with an order?

Our support team will help resolve any issues related to your order, including tracking, payment, or product concerns.

Can I modify my order after placing it?

Once an order is processed, it can’t be modified. However, you can cancel it within the first hour and place a new order.

Can I track my order?

Yes, once your order has shipped, you will receive an email with tracking information to monitor its progress.

What should I do if my package arrives damaged?

If your package arrives damaged, please take photos and contact customer service within 24 hours for assistance.

Will my package include an invoice?

Invoices are available through email or your online account to reduce paper usage in packaging.

What should I do if the product is defective?

Contact customer service immediately, providing photos of the defect, and we will arrange for a replacement or refund.

Can I get a refund for damaged goods?

Yes, you are eligible for a full refund if the product is found to be damaged upon arrival. We may request visual proof.

How will I know if my purchase is confirmed?

After placing an order, you’ll receive an email confirmation. If you don't receive it within an hour, check your spam or contact us.

Can I purchase items in bulk?

Yes, bulk purchasing is available. Contact customer support to discuss order quantities and discounts.

How long does it take to process a refund?

Refunds are processed within 5-10 business days, depending on the original payment method.

Are all purchases eligible for a refund?

Refunds are available for most items, excluding final sale and clearance items, as long as the return meets our conditions.